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  • Email : awlad@omdurman.com
  • Phone : 1234567890

Need Help? We’ve Got Answers

1

What types of Sudanese thoubs do you offer?

We offer a diverse collection of Sudanese thoubs, each beautifully crafted to reflect the rich cultural heritage of Sudan. Our range includes traditional designs perfect for cultural celebrations and contemporary styles suited for everyday wear.

2

Can I find women's and men's thoubs in your store?

Currently, we specialize in women's thoubs, offering a diverse selection of styles, colors, and intricate designs. We are looking forward to expanding our collection to include men's Sudanese robes soon. Stay tuned for updates!

3

How do I choose the right size?

All our thoubs come in a standard "free size" that fits most individuals. It can be adjusted to fit any body type comfortably. There is no need to select a size when ordering a thoub. If you have specific concerns or requests regarding the length or styling of your thoub, please contact us directly for personalized assistance.

4

What materials are used in your thoubs?

Our thoubs are made from high-quality fabrics sourced both locally and internationally, including cotton, silk, and satin, ensuring both comfort and durability.

5

How do I care for my thoub?

To maintain the quality and longevity of your thoub, we recommend hand washing or dry cleaning, avoiding bleach, and ironing at a low temperature. Detailed care instructions are provided with each purchase.

6

Do you provide international shipping?

Yes, we offer international shipping to various countries. Shipping costs and times vary depending on the destination. Please contact us to get detailed rates.

7

What is your return policy?

We accept returns within 30 days of purchase, provided the items are in their original condition and have not been worn. Custom and made-to-order thoubs are only returnable if there is a defect in material or workmanship.

Please Note: Materials with perfume or Oud sprayed on, can not be returned!

8

How can I track my order?

Once your order is shipped, you will receive a tracking number via email. You can use this number to check the status of your delivery on our website or the courier's website.

9

How can I contact you for more information?

You can contact us via our website's contact form, email, or phone. Our customer service team is available to answer any questions and provide assistance with your orders.